Kicker.com Home & Portables Warranty Policy:
KICKER warrants this product to be free from defects in material and workmanship
under normal use for a period of ONE (1) YEAR from date of original purchase with
the original receipt from an Authorized KICKER Reseller. Factory refurbished products
are warranted for NINETY (90) DAYS from date of purchase Should service be necessary
under this warranty for any reason due to manufacturing defect or malfunction during
the warranty period, KICKER will repair or replace (at its discretion) the defective
merchandise with equivalent merchandise at no charge. Discontinued products may
be replaced with more current equivalent products.
This warranty is valid only for the original purchaser and is not extended to owners
of the product subsequent to the original purchaser. Any applicable implied warranties
are limited in duration to a period of the express warranty as provided herein beginning
with the date of the original purchase at retail, and no warranties, whether express
or implied, shall apply to this product thereafter. Some states do not allow limitations
on implied warranties; therefore these exclusions may not apply to you. This warranty
gives you specific legal rights; however you may have other rights that vary from
state to state. This Limited Warranty is void if the label bearing the serial number
has been removed or defaced or if the product is not purchased from an authorized
reseller.
THE MAXIMUM LIABILITY OF KICKER SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID
BY YOU FOR THE PRODUCT. IN NO EVENT SHALL KICKER BE LIABLE FOR SPE3CIAL INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Defective merchandise should be returned to the Authorized KICKER Reseller from
which it was originally purchased for warranty service. If it becomes necessary
for you to return defective merchandise directly to Stillwater Designs (KICKER),
call the KICKER Customer Service Department at (405) 624-8510 for a Return Merchandise
Authorization (RMA) number.
Package all defective items in the original container or in a package that will
prevent shipping damage, and return to:
Stillwater Designs
3100 N. Husband
Stillwater, OK 74075
The RMA number must be clearly marked on the outside of the package. Include a copy
of the original receipt with the purchase date clearly visible, and a "proof-of-purchase"
statement listing your name and return shipping address, the Reseller's name and
invoice number, and product purchased. Warranty expiration on items without proof-of-purchase
will be determined from the type of sale and manufacturing date code. Freight must
be prepaid; items sent freight collect, or COD, will be refused.
WHAT IS NOT COVERED?
This warranty is valid only if the product is used for the purpose for which it
was designed. It does not cover:
Damage due to improper use.
Damage due to lightning or power surges.
Damage due to improper installation of components or audio/video devices.
Subsequent damage to other components or audio/video devices.
Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or
UV radiation.
Damage through negligence, misuse, flood, fire, earthquake, accident, or abuse.
Repeated returns for the same damage may be considered abuse.
Items previously repaired or modified by any unauthorized repair facility or person.
Return shipping on non-defective items.
Products with tampered or missing barcode labels.
Products returned without a Return Merchandise Authorization (RMA) number.
Freight Damage.
The cost of shipping product to KICKER.
Service performed by anyone other than KICKER.
HOW LONG WILL IT TAKE?
KICKER strives to maintain a goal of 72-hour service for all home and portable electronic
returns. Delays may be incurred if lack of replacement inventory or parts is encountered.
Failure to follow these steps may void your warranty. Any questions can be directed
to the KICKER Customer Service Department at (405) 624-8510.